Privacy policy

Last updated: October 2026

Data Controller

Visualmade Srl, registered office at Corso Sempione 8, Milan, MI, 20154, Italy, VAT number 06057080969, is the data controller of your personal data pursuant to EU Regulation 2016/679 (GDPR) and Legislative Decree 196/2003 (Privacy Code), as amended by Legislative Decree 101/2018.

Contact email: shop@labomilano.com

The website is operated under the trade name LA-BÒ Milano on the Shopify platform.

Personal Data Collected

When you use our website or make a purchase, we may collect the following categories of personal data:

  • Identification and contact data: first name, last name, email address, phone number, shipping and billing address.
  • Payment data: credit/debit card details or PayPal account information are processed directly by Shopify Payments and its payment service providers. LA-BÒ Milano does not store your full card details.
  • Order data: products purchased, amounts, order date and status, returns and refunds history.
  • Account data: username, password, preferences and settings (if you create an account).
  • Browsing data: IP address, browser and device type, pages visited, visit duration and other data automatically collected through cookies and similar technologies.
  • Communications: content of messages you send us via email or contact forms.

Purposes and Legal Bases for Processing

Your personal data is processed for the following purposes:

a) Performance of a contract (Art. 6.1.b GDPR)

  • Order management and fulfilment
  • Payment processing
  • Shipping and delivery organisation
  • Management of returns, refunds and legal guarantee
  • Creation and management of your account
  • Customer support and responses to your enquiries

b) Compliance with legal obligations (Art. 6.1.c GDPR)

  • Tax and accounting obligations
  • Compliance with applicable regulations

c) Legitimate interests of the controller (Art. 6.1.f GDPR)

  • Prevention of fraud and unlawful activities
  • Security of the website and Services
  • Improvement of Services and browsing experience
  • Statistical analysis in aggregated and anonymous form

d) Consent (Art. 6.1.a GDPR)

  • Sending marketing and promotional communications by email
  • Use of non-essential and profiling cookies

Consent is always optional and may be withdrawn at any time.

Recipients of Data

Your personal data may be shared with:

  • Shopify Inc., as the e-commerce platform provider, which processes data on our behalf and for its own purposes. Shopify's privacy policy is available at https://www.shopify.com/legal/privacy
  • BRT (Bartolini) courier, for order delivery
  • Payment service providers (Shopify Payments), for payment processing
  • Advisors and professionals (accountant, legal counsel), where necessary for legal or tax compliance
  • Public authorities, where required by law

We do not sell or transfer your personal data to third parties for marketing purposes.

International Data Transfers

As the website is operated on the Shopify platform, your data may be transferred to and stored outside the European Economic Area (EEA), in particular in Canada and the United States, where Shopify is headquartered. Such transfers take place on the basis of Standard Contractual Clauses approved by the European Commission or other GDPR-compliant transfer mechanisms.

Retention Periods

Your personal data is retained for the period strictly necessary for the purposes for which it was collected:

  • Order and billing data: 10 years from the date of the transaction, in accordance with Italian tax and accounting obligations.
  • Account data: until you delete your account or the store closes.
  • Marketing data: until consent is withdrawn.
  • Browsing data and cookies: as indicated in the cookie policy and in any case no longer than 13 months.
  • Support communications: up to 24 months from the closure of the request.

Your Rights

Pursuant to Articles 15-22 of the GDPR, you have the right to:

  • Access: obtain confirmation that processing is taking place and access your personal data.
  • Rectification: request correction of inaccurate data or completion of incomplete data.
  • Erasure: request deletion of your data, within the limits provided by law.
  • Restriction: request restriction of processing in certain circumstances.
  • Portability: receive your data in a structured format and transfer it to another controller.
  • Objection: object to processing based on legitimate interests.
  • Withdrawal of consent: withdraw consent to processing at any time, without affecting the lawfulness of processing based on consent given before withdrawal.

To exercise your rights, please contact us at shop@labomilano.com.

We will respond to your request within 30 days, as required by the GDPR.

Right to Lodge a Complaint

You have the right to lodge a complaint with the competent supervisory authority:

Italian Data Protection Authority (Garante per la protezione dei dati personali)
Website: https://www.garanteprivacy.it
Email: protocollo@gpdp.it
PEC: protocollo@pec.gpdp.it

Cookies

The website uses technically necessary cookies and analytical and profiling cookies managed by Shopify and any third-party services. Upon your first visit to the website, you will be asked for consent to non-essential cookies via the cookie banner.

For more information on cookies used by Shopify, please see: https://www.shopify.com/legal/cookies

Changes to This Policy

We reserve the right to update this policy. Any changes will be published on this page with the update date.

Contact

For any questions regarding privacy:
Email: shop@labomilano.com
Address: Corso Sempione 8, Milan, MI, 20154, Italy